After numerous reports and growing discussions about the scratch sensitivity of the new iPhone 17 Pro (€ 1,299.00 *) and iPhone 17 Pro (Max) (€ 1,449.00 *), Apple has now publicly commented on the so-called “Scratch-Gate” for the first time. This is the company’s response to accusations that its latest top-of-the-range models suffer surface damage unusually easily. In its statement, Apple attempts to relativize the incidents and bring alternative causes into play. It remains to be seen whether the company will be able to appease the public.
Scratches on display devices and device edges
Shortly after the market launch of the iPhone 17 Pro and Pro Max, reports emerged that display devices in Apple stores were already showing visible scratches. In addition, according to a report by Notebookcheck, tests by YouTube channels such as JerryRigEverything demonstrated that the edge of the camera module in particular can be scratched very easily.
These observations attracted considerable media attention and critics were quick to speak of “Scratch-Gate”. The public perception was that Apple had skimped on the choice of materials for the edges or the aluminum processing, which had led to an increased susceptibility to scratches.
Apple’s explanation
However, Apple denies that the affected devices actually developed scratches “on their own”. In its statement to 9to5Mac, it says that at least on some of the devices on display, it was not the device itself that was damaged, but material abrasion from the MagSafe stands on which the devices are displayed that was transferred to the back of the smartphones – which could give the impression of scratches. With regard to the anodization on the edge of the camera module, Apple goes on to explain that this edge is no more sensitive than comparable aluminium edges on MacBooks, for example.
The manufacturer emphasizes that the housing undergoes extensive testing to ensure durability and that signs of wear will appear over time – which is considered normal in the industry. Apple points out that the scratches are mainly cosmetic damage that does not affect the function of the device. Anyone who wants to keep their iPhone as good as new in the long term will therefore hardly be able to avoid using a protective case.
Criticism and unanswered questions
Despite Apple’s statement, doubts remain: some critics complain that the allegation of abrasion cannot fully explain all the damage observed. The idea that the display stands are so badly worn that they cause scratches seems difficult for some to understand, especially with newly unpacked devices that have not been in the store. Another criticism is that Apple could have avoided making the edges a little less sharp. A rounded edge might have alleviated the problem.
